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Cancelling or Voiding a Layby

Last updated 26/04/2018

This article explains how to void a layby in the POS.

Cancelling a Layby


If a customer no longer wishes to proceed with a layby, you can cancel the layby and credit the balance paid so far. To cancel a layby:

  1. Click on the menu icon, top left, and from the Laybys section selectList Laybys.
  2. Search for the specific layby, then click on its Ref.
  3. Hover over the Actions button.
  4. Click Cancel Layby And Convert To Store Credit.
  5. Click OK.
  6. A credit note will be created with the value of the balance paid.

The existing layby will be deleted.

Voiding a Layby


It is likely that some laybys will expire before the remaining balances are paid. In this situation, the customer forfeits the money paid.

To void a layby entirely:

  1. Whilst logged in to the POS, hover over Laybys.
  2. Click List Laybys.
  3. Search for the specific layby, then click on its Ref.
  4. Click Void.

The layby will be deleted.