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Support for Non-Western Characters

Last updated 19/12/2016

Cin7 can work with non-Western characters - this article explains how to set this up.

Setup and Limitations


Cin7 is able to hold non-Western characters, such as Chinese, in certain fields like Product Name and Customer Name and Address.

To enable this, please let a member of the support team know which fields you would like and the character set you wish to use.

There are certain fields that are unable to support these characters however - we will be able to tell you if it is possible at the time of request.

The API supports non-Western characters, however characters inserted into fields not set up to support non-Western characters will not display correctly.

If in doubt, please ask the support team for advice.